Human Resources Management in Tourism and Hospitality
Course ID
17СА46
Programme
Tourism and Hospitality
ESPB
6
Number of classes
3+2
Semester
6
Status
Core
The main objective of the course is to introduce students to the basics of human resources management in market-oriented tourism companies as well as training students for acquiring and improving knowledge in the field of planning, organising, managing, controlling and improving business processes related to human resources in tourism and hospitality business. Students, through linking theory and practice, need to identify and accept the essence of the importance of human resource management, and their strategic aspect, all in conjunction with their previously acquired knowledge in other courses related to management.
The main objective of the course is to introduce students to the basics of human resources management in market-oriented tourism companies as well as training students for acquiring and improving knowledge in the field of planning, organising, managing, controlling and improving business processes related to human resources in tourism and hospitality business. Students, through linking theory and practice, need to identify and accept the essence of the importance of human resource management, and their strategic aspect, all in conjunction with their previously acquired knowledge in other courses related to management.
Theoretical training
• The notion of human resources management and its role in managing the organization in conditions of rapid change.
• Aims and contemporary trends in human resources management in tourism and hospitality.
• Significance, models and ethical issues in human resources management.
• Strategic human resource management.
• Factors of performance and commitment to the organization.
• Technological innovation and creativity.
• Planning and recruiting human resources.
• Selection, socialization, training and education of employees.
• Organizational changes.
• Career employee and work motivation theory.
• Managing employee performance and reward.
• Organizational culture and communication.
Practical training
• Seminar papers.
Живковић, Р. (2014). Понашање и заштита потрошача у туризму. Београд: Сингидунум.
Черовић, С. (2013). Управљање људским ресурсима у хотелијерству. Београд: Сингидунум.
Богићевић-Миликић, Б. (2015). Менаџмент људских ресурса. Београд: Центар за издавачку делатност Економског факултета у Београду.
Пржуљ, Ж. (2011). Менаџмент људских ресурса. Сремска Каменица: Факултет пословне економије.
Ное, Р., Холленбек, Џ., & Герхарт, Б. (2006). Менаџмент људских потенцијала. Загреб: МАТЕ.
Practice classes follow the programme taught in lectures. They are conducted through seminar paper, active participation of students in discussions on selected topics and analyses of case studies, through group work and in the form of workshops.
